Planning Your CX Strategy
Planning Your CX Strategy
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- User Experience (UX)
User Experience (UX)
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CXD Toolkit
The CX Toolkit is a guide for CX practitioners to plan and initiate CX within there organization.
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Case Studies
DHS High Impact Service Providers (HISPs) and many other Federal agencies are employing leading human-centered design approaches and tools that help them better understand their customers and identify opportunities to improve service delivery.
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CX Events
A collection of information about future, past, and present CX events and how to attend them.
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CX Trainings
Our mission is to empower the DHS workforce with skills, knowledge, and tools to enhance and optimize interactions with the Department’s diverse range of customers through virtual, self-paced, and other training opportunities and resources.
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CX Learning & Trainings
Below you will find our available self-paced lessons and DHS training, as well as current an past webinar series.
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DHS CX Initiatives
Interested in what CX initiatives are happening within the CXD and across DHS? Come learn what teams are doing and how you can get involved with learning or advancing your CX skillsets.
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Measuring CX
Learn how to measure customer experience (CX) with a focus on operations and outcomes.
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Creating CX Metrics
Guidance on creating metrics for customer experience (CX).
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Customer Research That Does Not Need PRA Clearance
Customer Research That Does Not Need PRA Clearance: Ethnographic Interviews, and Surveys or Recruitment.