Dashboard Learnings Report
This report summarizes the design of a customer experience (CX) Metrics Dashboard and the value in measuring CX.
Breadcrumb
- Home
- About DHS
- Site Links
- Keywords
- User Experience (UX)
User Experience (UX)
Last Updated:
| Site Page
Last Updated:
| Site Page
Meet CX at DHS
The Department of Homeland Security (DHS) has over one billion interactions with the public every year. Every person in this country (and beyond) interacts with services and systems DHS manages. That’s a lot of public touchpoints. That’s also a lot of opportunity to build trust and deliver value one interaction at a time.
Last Updated:
| Site Page
User Research Outputs & Outcomes
Basics of User Research Lesson | 20 Minutes
Last Updated:
| Site Page
Common User Research Methods
Basics of User Research Lesson | 20 Minutes
Last Updated:
| Site Page
Recruiting Participants
Basics of User Research Lesson | 15 Minutes
Last Updated:
| Site Page
Common Types of User Research
Basics of User Research Lesson | 10 Minutes
Last Updated:
| Site Page
Planning Your User Research
Basics of User Research Lesson | 10 Minutes
Last Updated:
| Site Page
What is User Research
Basics of User Research Lesson | 10 Minutes
Last Updated:
| Site Page
Basics of User Research
The basics of user research is your starting point to learn more about how you can understand your users. Each Lesson focuses on different steps in the user research process to help you move from planning to actionable insights.
Last Updated:
| Site Page
CX Videos
Learn why customer experience (CX) is relevant to Homeland Security.