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  5. Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

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The CIS Ombudsman's Webinar: Interagency International Student Issues

Publication page for materials for Interagency Webinar on International Student Issues

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The CIS Ombudsman's Webinar: Overview of USCIS Online Accounts for Attorneys and Representatives

Publication page for materials for Webinar on Overview of USCIS Online Accounts for Attorneys and Accredited Representatives.

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The CIS Ombudsman's Webinar: 2022 Annual Report

On July 19, 2022, the CIS Ombudsman hosted a webinar highlighting its 2022 Annual Report to Congress.

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The CIS Ombudsman's Webinar Series: USCIS' Backlog Reduction Efforts

On June 22, 2022, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar to discuss USCIS' backlog reduction efforts.

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The CIS Ombudsman's Webinar Series: Employment-Based Immigrant Visas

On May 26, 2022, CIS Ombudsman hosted a webinar about USCIS' efforts to use all available immigrant visa numbers and more related to this fiscal year.

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The CIS Ombudsman's Listening Session: USCIS API

Publication page for readout for listening session on developing a USCIS API.

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Lockbox Contact Tip Sheet

The CIS Ombudsman has worked with USCIS on the following tip sheet on when and how to contact a USCIS Lockbox.

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Ombudsman Offices

An ombudsman analyzes, reports on, and raises complaints, concerns, and recommendations to the appropriate agency for resolution. This work is done with a commitment to neutrality, independence, and confidentiality. The ombudsman offices are separate and distinct from the agencies they oversee.

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Case Assistance Alerts

List of current and expired case assistance alerts that may affect your if you want to request case assistance from the CIS Ombudsman.

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CIS Ombudsman's Recommendations to USCIS 2022

CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2022.