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  5. Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

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Contact the CIS Ombudsman

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How to Avoid Getting Locked Out of Your USCIS Online Account Tip Sheet

Tip sheet on how to avoid getting locked out of your U.S. Citizenship and Immigration Services (USCIS) online account

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The CIS Ombudsman’s Webinar Series: Engagement with USCIS on Customer Experience Enhancements

On September 26, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on recent customer experience (CX) enhancements and online tools.

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Tip Sheet: How F-1 Students Seeking OPT Can Avoid Form I-765 Delays

Tips for F-1 OPT students filing I-765

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The CIS Ombudsman’s Webinar Series: 2023 Annual Report

On July 11, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar highlighting its 2023 Annual Report to Congress.

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The CIS Ombudsman's Webinar: Engagement with USCIS on Afghan Re-parole

Publication page for materials for Webinar on the Streamlined Fee-Exempted Re-parole Application Process for Certain Afghan Nationals.

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Tips for Submitting a Case Assistance Request

Tips for how to best request case assistance from the CIS Ombudsman office.

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Webinar Questions and Answers

A list of questions and answers from the Office of the Citizenship and Immigration Ombudsman's national webinars and listening sessions

 

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Listening Session: Options for Laid-Off Foreign Workers

On January 19, 2023, the CIS Ombudsman hosted a listening session to hear concerns from stakeholders and present options for laid-off foreign workers.

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The CIS Ombudsman's Webinar Series: Employment-Based Immigrant Visas II

October 25, 2022, CIS Ombudsman hosted a webinar about USCIS' efforts to use all available immigrant visas in FY23 and its efforts and successes in FY22.