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Citizenship and Immigration Services

Managed by U.S. Citizenship and Immigration Services (USCIS), the United States’ lawful immigration system is one of the most generous in the world.

  • CIS Ombudsman's Recommendations 2004

    Recommendations to USCIS and their responses for the year 2004.

  • 2017 Annual Report Recap

    The CIS Ombudsman's Annual Report summary.

  • Changes to Parole and Expedited Removal Policies Affecting Cuban Nationals

    On January 12, 2017, Secretary of Homeland Security Jeh Johnson announced several changes to Department of Homeland Security (DHS) policies and regulations affecting Cuban nationals.

  • CIS Ombudsman Seventh Annual Conference Agenda

    Agenda of panels and speakers for the Office of the CIS Ombudsman Seventh Annual Conference.

  • CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2015

    Recommendations to USCIS and their response for the year 2015.

  • Ombuds AR 2014 ES

    Citizenship and Immigration Services Ombudsman 2014 Annual Report Executive Summary.

  • Citizenship and Immigration Services Ombudsman 2016 Annual Report Executive Summary

    The Office of the Citizenship and Immigration Services Ombudsman’s (Ombudsman) 2016 Annual Report contains:

    • An overview of the Ombudsman’s mission and services;
    • A review of U.S. Citizenship and Immigration Services (USCIS) programmatic and policy achievements during this reporting period; and
    • A detailed discussion of pervasive and serious problems, recommendations, and best practices in the family, employment and humanitarian areas, as well as in customer service.

  • USCIS Investigations Division Case Management System (IDCMS)

    U.S. Citizenship and Immigration Services (USCIS)’s Office of Security and Integrity (OSI) developed the USCIS Investigations Division Case Management System (IDCMS), an electronic case management system, to manage information relating to investigations of alleged USCIS employee and contractor criminal or administrative violations. USCIS conducted this Privacy Impact Assessment (PIA) to assess the privacy risks associated with the collection, use, and dissemination of Personally Identifiable Information (PII) contained in IDCMS.

  • DHS/CISOMB/PIA-001 – Ombudsman Case Assistance Analytic Data Integration System

    The U.S. Department of Homeland Security (DHS), Office of the Citizenship and Immigration Services Ombudsman (CISOMB) as mandated by Section 452 of the Homeland Security Act of 2002, is an independent office that reports directly to the Deputy Secretary of Homeland Security. CISOMB’s mission is to: (1) assist individuals and employers who are experiencing difficulty resolving immigration benefit-related matters with U.S. Citizenship and Immigration Services (USCIS); (2) identify systemic challenges or trends with the delivery of immigration benefits; and (3) propose changes to mitigate those issues pursuant to 6 U.S.C. § 272(b). To accomplish this mission, CISOMB uses the Case Assistance Analytics and Data Integration (CAADI) system to process, track, and respond to requests for assistance, and to manage the workflow of cases.

  • DHS/USCIS/PIA-007(b) Domestically Filed Intercountry Adoptions Applications and Petitions

    DHS/USCIS/PIA-007(b) Domestically Filed Intercountry Adoptions Applications and Petitions