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U.S. Citizenship and Immigration Services (USCIS)

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Formal Recommendations by the CIS Ombudsman

Formal recommendations sent by the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) to U.S. Citizenship and Immigration Services (USCIS)

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Close Summary: Disability Modifications at USCIS Application Support Centers

This is a summary of CRCL’s Recommendation Memorandum to USCIS in December 2023 about disability modifications at Application Support Centers.  USCIS responded to CRCL in June 2024 and concurred with CRCL’s one recommendation.

Last Updated: | Press Releases

Feature Article: The Question of Who You Are

S&T is helping to facilitate the creation of secure, self-generated digital IDs to give people more control over their personal information.

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Joint Webinar with USCIS on the HART Service Center

On April 30, 2024, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on the Humanitarian, Adjustment, Removing Conditions, and Travel Documents (HART) Service Center’s one-year anniversary. 

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The CIS Ombudsman’s Webinar Series: Joint Webinar with USCIS on its New Fee Rule

On February 27, 2024, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on USCIS’ final rule to update certain immigration and naturalization fees (fee rule).

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The CIS Ombudsman’s Webinar Series: Engagement with USCIS on the EB-5 Immigrant Investor Program

On October 30, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on the EB-5 Immigrant Investor Program and implementation of the EB-5 Reform and Integrity Act of 2022 (RIA).

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How to Avoid Getting Locked Out of Your USCIS Online Account Tip Sheet

Tip sheet on how to avoid getting locked out of your U.S. Citizenship and Immigration Services (USCIS) online account

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The CIS Ombudsman’s Webinar Series: Engagement with USCIS on Customer Experience Enhancements

On September 26, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on recent customer experience (CX) enhancements and online tools.

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Tip Sheet: How F-1 Students Seeking OPT Can Avoid Form I-765 Delays

Tips for F-1 OPT students filing I-765

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The CIS Ombudsman’s Webinar Series: 2023 Annual Report

On July 11, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar highlighting its 2023 Annual Report to Congress.