Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

Overview of the Liberian Refugee Immigration Fairness Law

On September 29, 2020, the DHS’s Office of the CIS Ombudsman hosted a public webinar to provide an overview of the Liberian Refugee Immigration Fairness law.

Annual Report to Congress

By statute, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) submits an Annual Report to Congress by June 30 of each year. Our Annual Report must provide a summary of the most pervasive and serious problems encountered by individuals and employers applying for immigration benefits with U.S. Citizenship and Immigration Services (USCIS). The Annual Report also reviews past recommendations to improve USCIS programs and services.

Public Engagement

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) holds engagements and provides summaries for current and past webinars.

Asistencia en Casos - Espanol

El Ombudsman brinda una perspectiva imparcial e independiente para el Servicio de Ciudadanía e Inmigración (USCIS, U.S. Citizenship and Immigration Services) en un intento por resolver problemas con casos pendientes.

CIS Ombudsman Seventh Annual Conference Agenda

Agenda of panels and speakers for the Office of the CIS Ombudsman Seventh Annual Conference.

2017 Annual Report Recap

The CIS Ombudsman's Annual Report summary.

Sixth Annual Conference Agenda

Sixth Annual Conference Agenda

Citizenship and Immigration Services Ombudsman 2016 Annual Report Executive Summary

The Office of the Citizenship and Immigration Services Ombudsman’s (Ombudsman) 2016 Annual Report contains:

• An overview of the Ombudsman’s mission and services;
• A review of U.S. Citizenship and Immigration Services (USCIS) programmatic and policy achievements during this reporting period; and
• A detailed discussion of pervasive and serious problems, recommendations, and best practices in the family, employment and humanitarian areas, as well as in customer service.

Message from Citizenship and Immigration Services Ombudsman Maria M. Odom in the 2016 Annual Report to Congress

Read Citizenship and Immigration Services Ombudsman Maria M. Odom's message introducing the 2016 Annual Report to Congress.

CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2015

Recommendations to USCIS and their response for the year 2015.