HSAC Subcommittee Final Report
On December 6, 2022, the Homeland Security Advisory Council's provided the Final Report from the Customer Experience and Service Delivery Subcommittee.
Breadcrumb
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- About DHS
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- Customer Experience (CX)
Customer Experience (CX)
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Reporting on Usability Testing
The final step in the usability testing process is the creation of a report that clearly identifies the ways a service can be improved.
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Burden Reduction at DHS
Learn how the Federal government uses human-centered design practices to reduce burdens for both employees and the public.
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CX Guides & Kits
You don't need to recreate the wheel, especially if you are just starting as a CX Practitioner. Instead, check out the resources we pulled together that represent proven approaches to fostering a customer centric mindset in the Federal government.
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Federal CX Guidance
Find out how the Federal government is making customer experience (CX) a priority through customer-focused design and public transparency.
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CX Glossary
Learn about important key terms and concepts used frequently in customer experience.
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Moderating Usability Testing
CX lesson detailing how to moderate a usability test with a breakdown of a test outline and moderating dos and don’ts.
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FAQ
Frequently asked questions about CX Learning; a self-guided learning resource comprised of topics and lessons on key customer experience concepts and practices.
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What is Usability Testing?
CX lesson that breaks down what usability testing is and why it’s important to customer experience (CX).
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Approaches to Usability Testing
CX lesson explaining different approaches to usability testing including when and why it’s best to use those methods.