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The Office of the Citizenship and Immigration Services Ombudsman’s 2013 Annual Report contains:
An overview of the Ombudsman’s mission and services;
A review of U.S. Citizenship and Immigration Services (USCIS) programmatic and policy achievements during this reporting period; and
A detailed discussion of pervasive and serious problems, recommendations, and best practices in the humanitarian, family, and employment areas, and in customer service and Transformation.