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Citizenship and Naturalization

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Formal Recommendations by the CIS Ombudsman

Formal recommendations sent by the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) to U.S. Citizenship and Immigration Services (USCIS)

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The CIS Ombudsman's Webinar Series: 2024 Annual Report

On July 30, 2024, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar highlighting its 2024 Annual Report to Congress.

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CIS Ombudsman Language Access Plans

The Office of the Citizenship and Immigration Ombudsman (CIS Ombudsman) is committed to providing meaningful access to our office and activities for individuals with limited English proficiency.

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The CIS Ombudsman’s Webinar Series: Joint Webinar with USCIS on its New Fee Rule

On February 27, 2024, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on USCIS’ final rule to update certain immigration and naturalization fees (fee rule).

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Contact the CIS Ombudsman

Contact Us

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How to Avoid Getting Locked Out of Your USCIS Online Account Tip Sheet

Tip sheet on how to avoid getting locked out of your U.S. Citizenship and Immigration Services (USCIS) online account

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Tips for Submitting a Case Assistance Request

Tips for how to best request case assistance from the CIS Ombudsman office.

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Listening Session: Options for Laid-Off Foreign Workers

On January 19, 2023, the CIS Ombudsman hosted a listening session to hear concerns from stakeholders and present options for laid-off foreign workers.

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The CIS Ombudsman's Webinar: Overview of USCIS Online Accounts for Attorneys and Representatives

Publication page for materials for Webinar on Overview of USCIS Online Accounts for Attorneys and Accredited Representatives.

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The CIS Ombudsman's Webinar: 2022 Annual Report

On July 19, 2022, the CIS Ombudsman hosted a webinar highlighting its 2022 Annual Report to Congress.